Implantação do sistema 5s de qualidade, como ferramenta de melhorias em um serviço de refeição a educandos em uma escola particular no interior de São Paulo

Márcia Adrielly Bulgarelli Tonon; Vanessa Fernandes Coutinho; Renato Ribeiro Nogueira Ferraz

doi:10.37497/ijhmreview.v4i2.140

Implantação do sistema 5s de qualidade, como ferramenta de melhorias em um serviço de refeição a educandos em uma escola particular no interior de São Paulo

Authors

Márcia Adrielly Bulgarelli Tonon
Vanessa Fernandes Coutinho
Renato Ribeiro Nogueira Ferraz

DOI:

https://doi.org/10.37497/ijhmreview.v4i2.140

Keywords:

quality management, 5S Program, food service.

Abstract

This report aimed to show how the implementation of the 5S Program can improve the quality of service and bring benefits to the institution and employees. An analysis of the Meal Service for the Educandos was carried out, where the physical structure, the procedures performed and administrative reports were observed. The application of the tool made possible the improvement in the quality of the service, besides greater profitability and well-being of the employees.

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Published

2018-05-29

How to Cite

Tonon, M. A. B., Coutinho, V. F., & Ferraz, R. R. N. (2018). Implantação do sistema 5s de qualidade, como ferramenta de melhorias em um serviço de refeição a educandos em uma escola particular no interior de São Paulo. International Journal of Health Management Review, 4(2). https://doi.org/10.37497/ijhmreview.v4i2.140

Issue

Vol. 4 No. 2 (2018)

Section

Artigos

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